Account deletion

Request deletion in the app

1. Sign in to the EVOLVE37 account you want deleted.
2. Open Settings and select Delete account.
3. Read the deletion notice. Email-and-password accounts must enter the current password. Google sign-in accounts use the active signed-in session.
4. Type DELETE and select Request permanent deletion.
5. Keep the request reference shown on screen.

A request reference means the request was accepted; it does not mean deletion is already complete. We target completion within 30 days after a verified request.

Request deletion without the app

Email support@evolve37.app from the address connected to your account. Use the subject “EVOLVE37 account deletion request” and include your account email and any existing request reference. Never email your password, sign-in code, or payment-card details.

If you use Google sign-in or cannot access the registered email, explain the access problem. We will ask for appropriate proof of ownership before processing the request. You do not need to reinstall the app or create another account.

What is deleted

The active account-deletion process removes the account and associated profile, learning goals, courses, lessons, reflections, progress, bookmarks, rewards, reports, reminder registrations, stored artwork, account-linked subscription payloads in our active database, and the associated subscription-management customer record.

What may remain

A pending request remains until cleanup succeeds. After completion, a minimal receipt without learning content or a password is retained for 90 days and then becomes eligible for removal. App-store transaction records, required legal or security records, service-provider logs, and disaster-recovery backups may follow separate retention periods. Copies previously exported, shared, or downloaded to another device cannot be remotely erased.

Premium subscriptions

Deleting your account does not cancel recurring billing. Cancel or manage the subscription through Google Play, the App Store, or the web billing provider that charged you. You may request account deletion whether or not a subscription is active.

Need help?

Email support@evolve37.app and include your request reference when available.